How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

Frequently asked questions

Q: Do I need an account to place an order?

Short answer is You do not need to register but it is recommended. You can add the products to the basket and once ready to confirm the order go to 'checkout'. There You can login , register or guest purchase the order.All entered information must be valid as couriers need it for delivery. Register over guest purchase is easier because all information would be saved for the next order. Guest baskets are deleted after some time because of browsers policies and other options. Logged users baskets are always safe if you need some time to decide and finalize the order.

Do I need an account to place an order?

What discount can I expect?

Wholesale discount is calculated excluding products that are already discounted ( sale category).

Possible automatic discount given once reached amount for order :

300 - 399 EUR - 3%
400 - 499 EUR - 4%
500 - 999 EUR - 5%
1000 - 1999 EUR - 10%
2000 EUR and more - 15%

Amount is calculated from subtotal of your basket minus already discounted products.

What payment methods do you accept?

Currently accepted methods are:

Bank transfer
Western union
PayPal ( processing fees applies )
Credit card ( using PayPal but no account is needed just a card + processing fees applies )
Cash once You pickup the order from the company directly

What shipping methods do you provide?

Currently offered shipping services:

UPS ( we have best rates with them)
TNT
DHL ( might be expensive)
Lithuanian post service - simple registered mail with tracking number

How long will it take to receive my order?

Estimate Shipping time:

Europe	2-6 business days	4-7 business days
North America	2-6 business days	8-16 business days
Australia, New Zealand and Oceania	2-6 business days	6-16 business days
Latin america and Caribbean	2-6 business days	6-16 business days
Sub-Saharan Africa	2-6 business days	6-16 business days
Asia Pacific	2-6 business days	8-16 business days
North Africa and the Middle East	2-6 business days	8-18 business days

Delays are expected depending on Customs processing time specifically for your country.

What is your return policy?

From our long experience returns are rarely happening. If you are first time customer and not sure about quality you can always order sample order before making bigger purchase. Some of the higher class products may have individualistic characteristics so we can send you more detailed photos or videos for what actual product would be added to your order.

Return conditions for products:

Are not used or wearied by people
Not damaged ( excluding manufacturing fault)
Not later than 21 days after the purchase